FAQS
Buying coffee online & subscriptions
When will I receive my coffee?
We currently roast from Monday to Friday and aim to dispatch all of our orders within 72hrs, often same day. You should receive email notifications to keep you up to date with the progress of your order (please ensure a correct email address has been entered when ordering).
Most postal and courier services operate Monday to Friday unless they offer a specialist service on a weekend. Any orders received after 12pm on a Friday to Sunday will be shipped on the following Monday.
Can I buy coffee outside of the U.K.?
Currently we are only able to process and ship website orders from within the UK. We are working hard to implement a world-wide ordering and payment system. If you wish to order coffee from outside the UK, please email wholesaleorders@ancoats-coffee.co.uk with your query / order and we can arrange shipping / payment with you directly.
How will my coffee be shipped?
We package your coffee with care and work with selected shipping partners to make sure our products reach you safe and sound. We have recently updated our packaging to allow us to ship retail coffee (350g) directly. Larger orders will be shipped in a padded envelope.
We currently use Royal Mail 24 & 48 services for orders below 5kg. For orders 5kg or more we use DPD or Parcel Force couriers.
When will my coffee be roasted?
We roast from Monday to Friday. Your coffee will always be from our latest batch – no compromises!
Can I gift a subscription?
Yes of course. In fact most subscriptions tend to be gifted by a loved one – simply add their details as the shipping address and we’ll do the rest!
If you would like to leave add a personal message with the gift, please add this as a ‘note’ when paying for the subscription and we’ll add to their first instalment for you.
When will I receive my subscription?
Can I cancel my subscription?
We get it. Sometimes you just need to give up the good things in life, why may we ask have you decided to give your coffee up? However if that is the case just send us an email at wholesaleorders@ancoats-coffee.co.uk and we can sort it out for you.
What coffee will I receive?
You can expect to receive beautiful coffees from our ever changing selection. We buy small amounts of superb, seasonal green coffee that we love. Any given coffee will only be available for a limited period, so you can expect lots of variety throughout the year!
Wholesale
Can I access wholesale pricing online?
We are working hard to develop a full wholesale customer login area – we’re not quite there yet however! Please visit the Wholesale section of the site for further info. Fill out the contact form and we’ll get back to you to answer any queries you may have on equipment or coffee pricing. If you are an existing customer please don’t hesitate to get in touch with us at wholesaleorders@ancoats-coffee.co.uk
I want amazing coffee for my business! What next?
How will I receive my coffee?
We deliver roasted coffee in central Manchester in reusable containers that hold up to 10kg per container, free of charge. We moved to containers in 2017 to help keep down unnecessary packaging waste, in an effort to be more sustainable.
If room is a premium at your site, we can of course still pack and deliver in foil-lined kilo bags.
For customers further afield (i.e. outside central Manchester), we will pack in foil-lined kilo bags and box up the order for delivery via courier.
How do I pay for my coffee?
Account details:
Ancoats Coffee Ltd
Santander Business Banking
Account No: Contact us to confirm
Sort Code: Contact us to confirm
IBAN: GB24ABBY09012848306789
BIC: ABBYGB2LXXX
How can I find out when new coffees are available?
You can check our store or sign up to our newsletter or request our latest offer list.
Can Ancoats help improve the culture in my business?
Can Ancoats train my team to get the best out of our coffee ?
Preparing great coffee doesn’t happen by accident, it takes a certain amount of knowledge and practice to do well. We offer bespoke training to our customers, so they are always able to produce the best coffee possible.
What equipment should I use to get the most from Ancoats coffee?
As an industry we are investing ever more in training and equipment to get the best from our coffee. In order to match your context, budget and needs with the right equipment we have partnered with a number of specialists, each with their own area of expertise. From the simple yet functional manual brewing gear of Hario and AeroPress, the sublime Fellow Stag kettles, Acaia espresso scales and Filtru’s industry-leading flow software, to Curtis’ seraphim brewers we know what it takes to brew great coffee with style. We have partnered with a number of industry leading companies to give you the best coffee experience possible, companies such as Victoria Arduino, San Remo, Mazzer, Mahlkonig, Brewed by Hand, Curtis, Pesado to name just a few
What is your minimum order?
Who uses Ancoats coffee?
Our local area of Ancoats is a wash with our coffee with such fine institutions as Elnecot, The Jane Eyre, The Counter house and the Edinburgh Castle all using Ancoats Coffee. We also have our roots in northern quarter institutions Koffee Pot, AGS, Cottonopolis, Tariff and Dale, as well suburban favourites Junipers, Short and Stout, Stretford food hall, and then we have guested at Manchester coffee curators Idle Hands, Takk, Grindsmith, PKB, Siop Shop, Pollen Bakery, Trove as well as further afield in Glasgow, Nottingham, Liverpool, Leeds, Liverpool, London, Exeter, Edinburgh, Ireland, Poland, Finland, Poland, and The Phillipines.
Roastery
Why the freshness graphic?
It shows what happens to coffee over time. That’s it. It’s a way to communicate our approach to coffee as a complex ever-changing fresh product.
What about the environment?
Why 350g?
How do you choose your coffees?
We taste lots of coffee samples from the latest harvests as they come in season from producers around the world. These generally come from our sourcing partners at Falcon Speciality, Raw Material, Ruffatti Batlle and Nordic Approach. From these we pick out coffees that surprise and delight us. As cheesy as it sounds we actually do pick coffees that make us smile. If a coffee can do that for us, there is a good chance it will impress our customers too.
How many drinks can I make from a kilo of coffee?
You could make about 16 litres of filter coffee.
How do you check the quality?
Pre-Roast: we cup extensively looking , look for beautiful coffees that have bucketfuls of acidity and sweetness. Simply put, these qualities are only available in great quality lots that have been prepared to the highest standards. We only invest in coffees that satisfy these conditions as well as not having detectable off-flavours in the cup, as these would equate to defects.
During roast: Through successive rounds of test roasting and cupping the results we settle on a roast profile (in other words, a recipe) that allows our favourite expression of a given lot of coffee. Then, every subsequent roast is constantly monitored and manually (yes, that means with pen and paper) logged at 30 second intervals to ensure that each roast matches its master profile.
Post-roast: Every single package has a unique Batch ID. Each one corresponds to a roast log. We taste a sample of every single batch we roast, to make sure that no matter what, every batch of coffee tastes as good as the last. We don’t make exceptions. We don’t compromise. Why? Because the coffee from a single off roast could (and would) be used to produce upwards of 210 drinks. And understandably, we don’t like the idea of 210 bad drinks out in the wild with our name on them. So yeah, no exceptions.
Cafe
When is the cafe open?
What else do you do, other than coffee?
We cook, we bake we make delicious vegan things and work with great ingredients and products from our favourite producers. We bake all our cakes and sweet treats in house and always have rotating selection of favourites on the counter.