Buying coffee online & subscriptions
When will I receive my coffee?
We currently roast from Monday to Friday and dispatch all of our orders within 48hrs, usually same day. You should receive email notifications to keep you up to date with the progress of your order (please ensure a correct email address has been entered when ordering).
Most postal and courier services operate Monday to Friday unless they offer a specialist service on a weekend. Any orders received after 3pm on a Friday to Sunday will be shipped on the following Monday.
Can I buy coffee outside of the U.K.?
How will my coffee be shipped?
We package your coffee with care and work with selected shipping partners to make sure our products reach you safe and sound. We have recently updated our packaging to allow us to ship retail coffee (350g) directly in the box. Larger orders will be shipped in a padded envelope.
We currently use Royal Mail 24 & 48 services for orders below 3kg. For orders more than 3kg we use DPD couriers.
When will my coffee be roasted?
Can I gift a subscription?
Yes of course. In fact most subscriptions tend to be gifted by a loved one – simply add their details as the shipping address and we’ll do the rest!
If you would like to leave add a personal message with the gift, please add this as a ‘note’ when paying for the subscription and we’ll add to their first instalment for you.
When will I receive my subscription?
Can I cancel my subscription?
What coffee will I receive?
Can I access wholesale pricing online?
I want awesome coffee for my business! What next?
How will I receive my coffee?
We deliver roasted coffee in central Manchester in reusable containers that hold up to 10kg per container, free of charge. We moved to containers last year to help keep down unnecessary packaging waste that is prevalent in the industry.
If room is a premium at your site, we can of course still pack and deliver in foil-lined kilo bags.
For customers further afield (i.e. outside central Manchester), we will pack in foil-lined kilo bags and box up the order for delivery via courier.
How do I pay for my coffee?
For new accounts we request payment on delivery either as cash or via BACs transfer.
Ancoats Coffee Ltd
Santander Business Banking
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How can I find out when new coffees are available?
Can Ancoats help improve the culture in my business?
Can Ancoats train my team to get the best out of our coffee ?
What equipment should I use to get the most from Ancoats coffee?
What is your minimum order?
Who uses Ancoats coffee?
Why the freshness graphic?
It shows what happens to coffee over time. That’s it. It’s a way to communicate our approach to coffee as a complex ever-changing fresh product.
You might not have noticed, but there’s no use by date either…
Why a box?
Our distinctive retail box is a practical way to present, package and ship our coffee. Our choice of presentation is a way to break from conventions entrenched in the industry’s and public’s historic approach to coffee.
Vertically oriented coffee packaging is the norm. It is rooted in coffee’s conventional role as a commodity, ie a basic foodstuff that is a product of mass production with its quality defined by price point. Think about it. Shelves of rice, pasta, flour, stock cubes, sugar, tea. Even corn flakes. And Coffee. They all have one thing in common. Vertical packaging.
If we want to elevate great coffee to the status it deserves we need to present ourselves differently.
So we said to hell with convention, had some custom boxes made and now we present it in a way more suited to the context in which it belongs. Our coffee is not meant to be sold from an anonymous supermarket shelf. It belongs on a brew bar. It belongs on a counter. It belongs where coffee lovers gather!
What about the one way valve?
What about the environment?
How do you choose your coffees?
How many drinks can I make from a kilo of coffee?
You could make 50 espresso drinks give or take.
You could make about 16 litres of filter coffee.
How do you check the quality?
We break down our approach to the quality of our coffee into three stages. These are the the responsibility of our Roasters and Q-grader.
Pre-Roast: we cup extensively looking , look for beautiful coffees that have bucketfuls of acidity and sweetness. Simply put, these qualities are only available in great quality lots that have been prepared to the highest standards. We only invest in coffees that satisfy these conditions as well as not having detectable off-flavours in the cup, as these would equate to defects.
During roast: Through successive rounds of test roasting and cupping the results we settle on a roast profile (in other words, a recipe) that allows our favourite expression of a given lot of coffee. Then, every subsequent roast is constantly monitored and manually (yes, that means with pen and paper) logged at 30 second intervals to ensure that each roast matches its master profile.
Post-roast: Every single package has a unique Batch ID. Each one corresponds to a roast log. We taste a sample of every single batch we roast, to make sure that no matter what, every batch of coffee tastes as good as the last. We don’t make exceptions. We don’t compromise. Why? Because the coffee from a single off roast could (and would) be used to produce upwards of 210 drinks. And understandably, we don’t like the idea of 210 bad drinks out in the wild with our name on them. So yeah, no exceptions.