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Terms and Conditions

Who we are

Ancoats Coffee Co. is a trading name of Ancoats Coffee Ltd. All references to Ancoats Coffee Co. will refer to Ancoats Coffee Ltd, it’s employees and authorised representatives.
Registered UK business. Company number: 8486023
Registered UK VAT GB: 172021451
Address: 
Unit 9, Royal Mills, 17 Redhill Street, Ancoats, Manchester, M4 5BA

Terms of order

These terms of order in no way affect your statutory rights as a consumer. No contract will exist between you and Ancoats Coffee Co. for the sale by it to you of any product until Ancoats Coffee Co. accepts your order by e-mail confirming that it has dispatched your order. Such acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Ancoats Coffee Co. sends the e-mail to you (whether or not you receive that e-mail). Items cannot be bought for resale without prior permission. Ancoats Coffee Co. reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Ancoats Coffee Co. also retains the right to not complete any such order provided that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server, you the customer, are bound and contracted to complete the sale unless Ancoats Coffee Co. decides otherwise.

Refund policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time, the remedy afforded to the customer under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Cancellation rights

You the customer are given the right to cancel as required by the Distance Selling Regulations. You the customer have the right to cancel your order without giving a reason; the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the customer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075385183&type=RESOURCES . Roasted coffee is excluded from these terms.

Cancelling Or Changing Your Order

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.
If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email hello@ancoats-coffee.co.uk or call us on 0161 228 3211. Orders cannot be cancelled once they have been dispatched.
Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

Returns

Ancoats Coffee Co. is committed to providing you with the highest quality products.
If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of coffee that have not been opened and for accessories that are in a saleable condition. You will be responsible for the costs of returning the goods to us.
If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 7 days of receiving the goods. Please contact us via email hello@ancoats-coffee.co.uk or phone 0161 228 3211 so that we can arrange with you suitable collection or return shipping options.

How to Order

CURRENTLY WE CAN ONLY PROCESS ORDERS FOR PAYMENT IN POUND STERLING (£) AND FOR DELIVERY WITHIN THE UK.

Online: www.ancoats-coffee.co.uk
Telephone from within the UK: 0161 228 3211. All calls will be charged at local rate.
The order line will be open from 9am to 5pm (GMT), Monday to Friday.
Email: hello@ancoats-coffee.co.uk
We can discuss and arrange an order via email, but we cannot accept card details via email. Please do not, under any circumstances, send card details to us in written form, nor shall we ever ask for you to send us card details in a written form. Orders created via email must be paid for via another method, which we will advise you at the time..

Payment methods

Ancoats Coffee Co. take credit card orders from most major credit cards. All of our transactions are processed through the Sagepay.com secure gateway:

  • All card processing is done via secure encrypted server in compliance with PCI DSS certification.
  • We cannot accept cash sent through the post and accept no responsibility for this.

Delivery

Expect delivery of your order within 28 days although most items will be dispatched within 1 – 2 working days. We roast all our coffee to-order, subject to stock availability, company closure and bank holidays. We will try our best to contact you if the wait is expected to be longer than 5 days and agree a delivery date. If we cannot agree a delivery date, we will offer the customer a refund.
Here are the descriptions of the Shipping terms. Please note we roast to order, so we cannot always dispatch on the day of order.

UK postage

Under 5 kg – Royal Mail 24 or 48
1st class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 7 working days of dispatch.
Over 5 kg – Please contact us via email hello@ancoats-coffee.co.uk or telephone 0161 228 3211 to discuss courier options.

Outside the UK

WE DO NOT CURRENTLY SEND ITEMS OUTSIDE THE UK.

Collection from business premises.

If you would like to collect your items from our place of business please contact us via email hello@ancoats-coffee.co.uk or telephone 0161 228 3211 to arrange collection.

Subscriptions

Please note all subscriptions will be sent via Royal Mail. There is no option for them to be sent via Courier. Subscriptions are sent on the first UK working day of the month.

Delivery prices

Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling. VAT is chargeable on delivery costs. There is no VAT chargeable on roasted coffee.

Backorders

If an item is only available on backorder, we will contact you with an estimated time of delivery. We cannot make any guarantee as to delivery time until the items are within our possession, however we will make every effort to keep you informed as to the expected delivery date. If you decide that you no longer wish to wait for the order to be fulfilled, we will refund you the portion of your order that is remaining.
Our aim

If you place your order before 9am, we aim to process and dispatch your order on the next working day. However, we cannot guarantee this. Ancoats Coffee Co. cannot be held responsible for operational issues and delays.

We do close over the Christmas period; our closing times will be posted on www.ancoats-coffee.co.uk and via various social media channels.

Handling complaints

  • We aim to acknowledge complaints within 5 working days.
  • We will in every case acknowledge complaints within 5 working days.
  • We will in every case advise the consumer how long it will take to resolve the complaint.
  • We will in every case keep the consumer informed throughout the process.

Privacy Policy

When you order a product from Ancoats Coffee Co., we need to collect certain information from you; your name, email address, billing address, delivery address, phone number and credit or debit card information. This information is then used to process your order and allows us to contact you to communicate the status of your order if necessary.
We will not pass this personal information onto others unless it is necessary in order to process your order or payment.
Ancoats Coffee Co. may send email updates to customers to let you know about new products as they arrive or special offers/competitions and promotions relating to the company. If you do not wish to receive this information you can simply email us at hello@ancoats-coffee.co.uk or click the unsubscribe button at the bottom of an email circular.

Security

When you place an order online you are connected to a secure server. The secure server software encrypts all information you input which means that any sensitive information such as your credit or debit card details cannot be intercepted or seen by anyone except our Payment Service Provider, SagePay.
You payment details are stored securely by SagePay and are not visible by anyone at Ancoats Coffee Co. If a refund or cancellation is required, we will make a request via SagePay, and no details are available to anyone at Ancoats Coffee Co. Both Ancoats Coffee Co. and SagePay are fully audited and compliant with the PCI DSS standards.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by this website directly.
Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Shopping Basket
We use a session cookie to remember your log-in for you and for what you’ve placed in the shopping basket. These are necessary to ensure functionality of the website. If the session cookie is disabled, functionality of the website will be adversely affected.

Comments/Complaints

We will endeavour to deal with all complaints as quickly as possible, please contact us at hello@ancoats-coffee.co.uk or call 0161 228 3211 or write to us at our postal address:
Unit 9, Royal Mills, 17 Redhill Street, Ancoats, Manchester, M4 5BA
Our office team can be contacted from 9am – 5pm Monday to Friday. A 24 hour answer machine is also provided should you need to contact us outside office hours.